Does the lesson price include my lift ticket?

Lift tickets are not included in our ski or snowboard lessons. We will advise which ticket to purchase during the booking process. Lift tickets can be purchased here: https://en.nozawaski.com/the-mountain/lift-ticket/

Please note that children under 5 years old do not require a lift ticket.

Does the lesson price include equipment rental?

Ski and snowboard rental is not included in the lesson price. There are a number of rental shops in town and we will recommend the best rental options in a location best suited to your lesson meeting point during our booking process.

Where is the lesson meeting point?

We have one meeting point in Hikage and one in Nagasaka. Your specific meeting point will depend on the location of your accommodation and will be assigned during the booking process.

How and when do I pay?

We accept all major credit and debit cards as payment and we will require full payment when you book your lessons (please see T's & C's for more info)

What time is my lesson?

All of our full day lessons run from 9am - 3pm with a one hour break.

Our half day lessons run from either 9am - 12pm or 1pm - 4pm.

Is lunch included in my lesson?

Lunch is not included in the lesson cost. Please ensure all participants have lunch money for our full day lessons.

Which level am I and will I be in the right group?

Our groups are designed to accommodate all ski/snowboard abilities. We will ask your ability level during the booking procedure and assign you to the best suited group. Groups are flexible and can be changed to ensure they are working effectively for both customer and instructor.

Can I cancel my lesson due to injury/weather/sickness?

Please see our T&C's

I'm nervous about leaving my child in case they don't enjoy it. Can I stay and watch?

Yes, you can view your child's progress and we'll recommend where to do so based on their lesson location, but we really encourage you to do so out of sight of the child. Typically children settle into the routine and happily follow along with their peers as soon as the parent is gone. Naturally some children get upset in their first lessons when they are in a new environment, but our instructors are highly trained to work with your child and we have often found that often a parents presence causes a distraction.

Feel free to discuss your concerns with staff, however there are some things you can do to help prepare your child for ski school:

Ensure they are dressed in warm and waterproof clothing, winter gloves, a ski helmet and well-fitted goggles.

Dress them appropriately for the weather that day where they will be comfortable but not to the point of overheating. Jackets with ventilation are great for controlling heat. For prolonged sunny days they will need sunscreen on exposed skin.

Let them practice walking in their skis and boots before arriving at ski school. Familiarity with their equipment is very beneficial.

Arrive early with all equipment checked to reduce time standing around. Allow time to say goodbye and keep handover short and sweet. Ensure they are wearing their boots so you are not having to change into them when they may be distressed. Ensure they have their lift ticket, if needed. Naturally if any child appears distressed or unwell, we will attempt to notify parents immediately. Sometimes they may spend a little extra time indoors until they settle down.